Return Policy for Finney Ranch Beef

Effective Date: October 16, 2025
Last Updated: October 16, 2025

At Double Bar LLC, dba Finney Ranch Beef, (hereinafter referred to as “we,” “us,” or “our”), we strive to deliver the highest quality premium beef directly to your door. As a direct-to-consumer (DTC) company specializing in perishable meat products, our return policy is designed to ensure customer satisfaction while complying with food safety regulations and minimizing waste. Due to the perishable nature of our products, returns are limited and handled on a case-by-case basis.
By placing an order on our website www.finneyranchbeef.com, you agree to the terms of this Return Policy. We may update this Policy from time to time; changes will be posted here with an updated “Last Updated” date. Please review it periodically.

• Perishable Products: Beef and meat products are perishable and cannot be returned or resold once shipped due to USDA food safety guidelines and health regulations. We do not accept returns on opened, used, or partially consumed items.
• Eligible Issues: We will consider refunds, replacements, or credits for:
  • Damaged or defective products (e.g., spoiled upon arrival, packaging leaks, or incorrect temperature).
  • Shipping errors (e.g., wrong items sent, missing items from order).
  • Non-delivery or significant delays caused by us.
•  Ineligible Returns: No returns for:
  • Buyer’s remorse, change of mind, or preference changes (e.g., didn’t like the cut or flavor).
  • Products damaged after delivery due to customer mishandling (e.g., improper storage).
  • Orders delayed by customer-provided incorrect addresses or unavailability for delivery.
  • Expired promotion or sale items, unless defective.

All claims must be reported within the time frames outlined below to be considered.

• Upon Delivery: Inspect your order immediately. Report any issues (e.g., damage, excessive thawing, or quality concerns) within 24 hours of receipt for frozen/cold shipments. Perishable items must be placed in a freezer or refrigerator promptly to maintain quality.
• Photographic Evidence: For any claim, provide clear photos of the product, packaging, and any issues (e.g., temperature gauge if possible, leaks). This helps us process your request quickly and improve our services.
• Non-Delivery: Report within 3 days of the expected delivery date.

Late reports may not be honored, as product quality degrades quickly.

1. Contact Us: Email our Customer Service team at info@finneyranchbeef.com or call (402) 413-6219 within the eligible time frame. Include your order number, description of the issue, and photos.
2. Verification: We will review your claim and may request additional information. Approved claims will receive instructions.
3. Resolution Options:
   • Refund: Issued to your original payment method (minus any shipping fees unless the error was ours). Processing takes 5-10 business days.
   • Replacement: We will ship a replacement at no extra cost (subject to availability). Replacements for perishable items will be sent via expedited shipping.
   • Store Credit: Equivalent value for future purchases, often issued for partial issues.
4. No Physical Returns Required: Due to food safety, do not ship products back unless explicitly instructed (e.g., for investigation). Dispose of affected items responsibly.
5.  Shipping Costs: We cover return-related shipping for our errors. Customers are responsible for any costs if the issue is not our fault.

We aim to resolve claims within 3-5 business days of receipt.

• Cold Chain Assurance: All orders are packed with insulated boxes, dry ice, or gel packs to maintain frozen or chilled temperatures during transit (typically up to 48-72 hours). We partner with reliable carriers like UPS or FedEx for temperature-controlled shipping.
• Temperature Upon Arrival: Products should arrive cold or frozen. If your order arrives thawed but still cold (below 40°F/4°C), it is safe to refreeze or cook immediately per USDA guidelines. We are not liable for minor thawing if safety is maintained.
• Carrier Delays: In cases of weather or carrier issues beyond our control, we may offer partial credits but not full refunds.

• Subscriptions: For recurring orders, cancellations or modifications must be made at least 48 hours before the next shipment. Paused or canceled subscriptions follow the same perishable rules.
• Gifts and Promotions: Gift orders and promotional items are subject to the same policy. Free gifts with purchase are non-refundable.
• Bulk or Custom Orders: Additional terms may apply; contact us for details.
  
• Force Majeure: We are not responsible for delays or issues due to unforeseen events like natural disasters or supply chain disruptions.

• Refunds exclude original shipping fees unless the entire order is faulty.
• Partial refunds may apply for partial issues (e.g., one damaged steak in a bundle).
• Credits expire after 12 months and can be used site-wide.

If you have questions or need assistance:

• Email: info@finneyranchbeef.com 
• Phone: (308) 520-2726 (Monday-Friday, 9 AM – 5 PM Central)
• Mail: 83872 Windmill Dr, Mullen, NE, 69152

We value your feedback and are committed to your satisfaction. If an issue arises, reach out—we’re here to make it right!